PRICING & PAYMENT OPTIONS

HOW LONG DOES THE SUBSCRIPTION LAST?

The subscription plan lasts for a minimum of 12 months and is month to month after that. Cancel anytime after the 12 months have passed. If you cancel, you don’t keep the site. Otherwise everyone would just do that and we'd be out of business!

WHAT HAPPENS IF I CANCEL AFTER THE 12 MONTHS & WISH TO COME BACK?

You just have to sign a new 12 month contract.

WHAT HAPPENS IF I CANCEL BEFORE THE 12 MONTHS IS OVER?

If you cancel before the 12 months, you owe the full cost of what the site would normally cost ($3500) minus whatever you already paid. We prioritize long term relationships with our clients. And we want clients to share the same philosophy.

LATE & MISSED PAYMENTS?

Every invoice comes with a 7 day grace period to be paid. If an invoice is not paid within 7 days, there will be a $25 late fee applied. If you're on a subscription, and there are multiple monthly invoices that are overdue for months and late for months, we can cancel the contract and the client will be responsible for paying the full price of the site. We are generally very flexible and understanding of certain situations and often times offer assistance and help. But if there is no communication or replies to our messages, we have to take certain precautions to make sure we are paid for our time and effort in making the site and not being taken advantage of.

PAYMENT PROCESSER & WHAT PAYMENT METHODS DO YOU ACCEPT?

We use Stripe as are our payment processor so we never store any of our clients credit cards on our servers. Subscriptions are paid with a credit card or debt card and we accept all major credit cards. Lump sum projects either web design or ecommerce can be paid with Zelle, Afterpay, Affirm, Klarna (5% Fee is added when using financing partners). WE DO NOT ACCEPT CHECKS OR MONEY ORDERS.

ARE THERE REFUNDS?

When you sign a contract, either lump sum or subscription, if we cannot design something you are 100% happy with and no longer want to move forward, then we will refund whatever you paid to get started. If we do end up moving forward with building the site, there are no refunds after that point. From then on, refunds are at our discretion.

PLANS

ON SUBSCRIPTIONS ONCE I'VE REACHED 12 MONTH MINIMUM, DO I CONTINUE PAYING?

Yes, subscriptions are indefinite. You keep paying every month after the 12 month minimum. It generally takes us 2-3 years to make what we would have made if we sold a lump sum site. So ideally we'd like to have clients last at least 5 years to make getting paid over that period of time worth the wait and financially viable. And at that point, the website will be generating more than $175 a month in value for the client, so the site will essentially be paying for itself at that point and we hope our clients continue to see the value in the work we do to keep paying every month so we can continue to do what we do.

WHAT'S THE DIFFRENCE BETWEEN LUMP SUM AND SUBSCRIPTION?

The biggest difference is long term versus short term costs. On subscription, you’ll be paying more over time but it will be in small manageable and affordable monthly payments. The lump sum just gets it all out the way in the beginning and you save more money over the long run because you also paid for the design and development up front. So when deciding which package to choose, it all depends on cash flow and long term versus short term goals. If you don’t want to spend that much up front and value the service that comes with it, then the monthly is your best option. If you don't want or need the monthly service packages, you can get it all out the way up front and save money over the long term.

IS SEO PART OF YOUR PACKAGES?

Yes and no. SEO is comprised of two parts - On-page and Off-page. On-page SEO is everything ON the page like your content, load times, accessibility, and arrangement. Off-page is everything OFF the site like link building, guest posting, citations, etc. We do some on-page SEO with our packages such as incredibly fast load times, accessibility, your meta tags, google search console, sitemap generation, and some content creation. But that’s not the whole story. SEO is more than that. It’s an active and on-going process and that’s what our SEO partner Adam Gingery takes care of, but he is separate from our website packages. If you’d like to have professional SEO work done, let us know and we will happily connect you with Adam to go over his work, plans, and pricing.

IS E-COMMERCE SITE INCLUDED IN THE SUBSCRIPTION PLANS?

No we do not. E-commerce is a lot more work to set up than a regular business site. Since it has such high costs, we cannot afford to set them up for $175 a month. However we do offer financing through affirm, and after pay which you can pay for ecommerce website in lump sum.

WEBSITES

HOW LONG DOES THE PROCESS TAKE FROM START TO FINISH?

We generally finish a website from start to finish within 2-4 weeks and is all dependent on how soon clients respond to our content and image requests as well as the availability of our designers and developers.

DO I GET TO KEEP MY WEBSITE AFTER I CANCEL?

No, otherwise everyone would do that and we go out of business! However you do keep your domain, even if we bought it for you.

I DON'T HAVE A DOMAIN?

No Worries, we can assist with purchasing a domain. Just let us know or during onboarding select "No Domain"

HOW DO I REQUEST EDITS?

You send an email to [email protected] or give us a call and your request will go into our ticketing system where I and my team can read and fulfill them and mark as solved.

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